Last updated: August 20, 2018
GENERAL TIMELINE – EXPECTED SHIP DATES
Nearly everything here at Knotty Kingdom is made-to-order. This makes your order personal, unique and one-of-a-kind. Please be patient with our production times and present shipping methods, as we are a relatively modest design studio. We always aim to get your order completed and shipped in a timely manner. Order volume will impact production timelines and throughout the year order volumes fluctuate.
In most cases, your custom order will be ready to ship within three (3) to six (6) weeks of the date on which payment has been received. All pieces are shipped via USPS, United States Postal Service, Priority 2-3 day service, domestically and to a limited few international locations.
If you require an item to be shipped in less than three weeks time, please send us a message and we’ll do our best to accommodate your special request. Please allow several business days for us to reply to your message.
Local pickup is available in the greater Capitol area region for all wooden growth chart orders.
To remove shipping-related charges, please enter Coupon Code “LOCAL” at checkout.
Once checkout process has completed, Buyer will be contacted and is responsible for pick-up in accordance with Seller terms — item will NOT be shipped.
Holiday Shipping Schedule
Dec. 15, 2017 is the last day for shipments to be received by Dec. 25th, 2017. Please email if you would like to do overnight shipping at an extra cost.
Returns
All sales are final unless damaged in transit, in which case, please contact us to remedy such damaged items or make alternative arrangements.
ADDITIONAL INFORMATION REGARDING PRODUCT-SPECIFIC EXCEPTIONS TO THE GENERAL TERMS STATED ABOVE WILL BE PROVIDED TO YOU AT CHECKOUT IF APPLICABLE.